Seconline Customer Support

04 Apr 2017

Seconline is a website created exclusively for the purpose of offering a range of products at factory wholesale prices to the DIY market. Seconline customers from the comfort of their own home can view a wide range of Insect Screens, Security Screens, Barrier Doors and Security Screen Doors Online. Now a wide range of Western Red Cedar Doors and Screens as well as a full range of extras including both Sliding and Hinged Locks, Cylinders,  Petway pet doors in three sizes ranging from the small door which would be considered a very small dogs door and possibly suitable for cats. Seconline do not market a Cat Door, however the small dog door would be suitable for cats. Sizes are available on the Petway website. http://www.petway.com.au/

Making a selection is made easy on the Seconline website. An easy to understand Navigation Bar is located at the top of each page relating to each product and a simple click on those will then widen out to the particular product range on the actual heading. For example if you were to click on window screens then you would then have a choice of 316 Marine Grade Stainless Steel or 7 mm Diamond Window Screens.

If you require measuring assistance advice can be obtained by clicking on the How Do I Measure link located in the top right navigation bar:

This will take you to the DIY info centre which defines measuring advice for Hinged Doors, Sliding Doors, Window Screens, Fly screens, French Hinged Doors, Centre opening Double Doors, Stacker Doors and Corner  Stacker Doors.

If you require additional help phone support is available from 7:30 am until 5:00 pm Monday to Friday Eastern Standard Time. Alternatively you can use the Chat Now option;

 This is a direct link to our support staff and by clicking on this will reveal the support team member allocated for the day to answer any of your particular needs or questions.

The final option to receive support is the Contact icon and by simply clicking on this will reveal a contact form where you can infill your name and phone number and email address as well is a brief message in regard to your particular query on this will be emailed to the support team to help solve your problems.

For General queries, select the FAQ from the top right navigation bar then select General this will reveal many of the questions asked of the Seconline support staff; for example. Do I give my lock height from inside or outside? The answer is outside.